Frequently Asked Questions about VTR

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Business

Australia

Austria

Belgium

Bulgaria

Canada

Croatia

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Germany

Greece

Hong Kong

Hungary

Ireland

Italy

Luxembourg

Macedonia

Malaysia

Netherlands

New Zealand

Norway

Poland

Portugal

Romania

Russia

Serbia

Singapore

Slovenia

South Africa

Spain

Switzerland

Taiwan

Tanzania

UK

If you think any Billing Account Numbers (BANs) are missing or you want to remove existing ones, contact Support.

The Calendar will only allow you to select dates for which there is bill data available. For example, if today is October 1st and the most recent invoice has bill data through September 7th, the reporting filters date picker will only allow you to select September 7th or earlier – all dates greater than September 7th through ‘today’ will be disabled.

System Support and Login

VTR runs on the most popular browsers including Microsoft Edge, Mozilla Firefox, and Google Chrome. For complete details and configuration, see Supported browsers and configuration.

This message appears if there is any problem with your login, such as your user is inactive in VTR, If you see this error, you will need to contact your Support Administrator to learn details and resolve the problem.
VTR automatically sends this email to users who have not logged in for at least 60 days. After 80 days of inactivity, VTR removes a user from the system. If you do not want to be removed from VTR, then follow the instructions in the email to log into the system and validate your user access.

Contact your local support team, who will contact Vodafone Support to initiate the changes. You can expect to receive a new Welcome email that will enable you to access the system and all of your data with your new email address.

They are. Certain changes, such as Services, Exchange Rates, Call Masking, and Data Slicing may take up to 15 minutes to appear within the application.

Accounts and Services

You can view the accounts assigned to your own user on the My Profile page: click the person icon in the menu bar, and then click My Profile.

To view which users are assigned to a particular account, go to the Accounts page, select the account in which you are interested, and then click the Users button.

The Services module shows one record per service number, regardless of how many accounts the service is linked to. The Services Report has one row per service number / Account number link so if a service is linked to more than account, it will show multiple times in the report, thus increasing the record count.

Reporting

If you have already run the report once with the old currency, it will retain that currency even after you change it under My Profile. To update, run the report, and then click Refresh at the bottom of the report page to rerun the report. This time, the report will use the most recently selected currency.

Changes to services and accounts can take up to one day to appear in reports. If after a day you still don’t see the changes, re-rerun the report and click Refresh at the bottom of the report, and it will refresh the data instead of using cached data.